Orders are processed within 48 hours. If you made a mistake with your purchase you can contact one of our customer service representatives at email@example.com or (704) 750-2162 within 30 minutes of order placement to cancel your order.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our customer service representatives at firstname.lastname@example.org
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at email@example.com.
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.
No. When you use mascara, it defeats the purpose of having the natural look since they tend to clump together. Waterproof mascara is definitely not recommended because the cleansing agents will loosen the adhesive.
Eyelash extensions are easily maintained. Don't rub your eyes too hard when you clean them. Avoid any oil based cleansers, lotions or make-up remover. Oil free cleanser is recommended. Use a small Q-tip to carefully clean the eyeliner around the eye.
Approximately 3 to 4 weeks, depending on your natural hair growth cycle as well as personal lifestyle factors. Further, the look can be maintained indefinitely with refills. Properly applied extensions should remain in place until the natural lash on which it rests falls out naturally.
It's a lifting technique designed to give you longer-looking lashes without the need for lash extensions. It will look as if you used a really good eyelash curler, only this lift lasts for 6 to 8 weeks!
Some of the lash perms of years past use tiny little rods that product a way too inverted curl. Others, use a type of lash curler/clamp which can be uncomfortable and difficult to work with. The methods I employ use silicon domed shields that lift the lashes from the root, producing a beautiful, uplifted look as if you used a high quality eyelash curler.
Chronic dry eye, conjunctivitis, damaged lashes or lashes with gaps (this treatment may make the gaps more noticeable), active eye infections of any kind, trichotillomania (habitual pulling out of lashes), recent chemo treatments (you will need to wait at least a year from your last treatment. When in doubt, always consult with your physician.
If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid additional charges. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly. Missed appointments (NO SHOWS) will be charged in full to the credit card with which they were held; appointments canceled or changed within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged 50% of the service. If we are unable to provide your service due to non-compliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly. A credit card number is required to hold all reservations.
Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time.
Arriving late will cut into your session time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 50% of the service fee, per our late cancellation policy. Out of respect for other guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
Should be turned onto silent mode and put away in order to minimize distractions and potential hazards—this is especially crucial for eye and brow services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on the part of our technicians. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the session room. We reserve the right to refuse service if you use your cell phone.
We require up to a $75 deposit from first time guests for all services. Recurring guests may also be asked for a deposit on full sets. The deposit is non-refundable, and will be applied towards your service. If you No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.
Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If at all possible, avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover, as leftover oil residue may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. There is a $35 fee if our technician has to remove eye makeup, and it may cut into your session time.
If at any time you have less than 10 extensions per eye, the purchase of a full set will be required.
If it has been more than three weeks since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining—lash extensions need professional grooming by a qualified technician at least once per month in order to be in maintained in proper condition so that a relash can be applied successfully.
We cannot guarantee the work of other salons. If you already have eyelash extensions from another salon, they would need to be removed. The lash extension removal fee is $25.
Your natural lashes shed on a regular basis. To maintain the look of your full set, relashes are recommended every two weeks. Our technicians can only work with whatever time has been booked. If it has been more than two weeks since your last visit, we recommend that you book the next level up.
Please arrive without any brow makeup or creams on or near the brow area. If you do have brow makeup, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover. There is a $25 fee if our technician has to remove makeup from the brow area, and it may cut into your session time.
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