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Help Center

FAQ

General

How do I cancel an order?

How do I contact customer service?

Do you provide in-store pickup?

Product Information

What is the most dramatic 3D Mink Lash?

What is the most natural 3D Mink Lash?

How do I care for my 3D Mink Lashes?

Do 3D Mink lashes come with glue?

Are your products Vegan?

Are your products Cruelty-Free?

Shipping & Returns

My tracking number is not showing any information.

Do you offer exchanges and returns?

International

Do you ship internationally?

What language should my order be placed with?

Which currency are my orders processed in?

Customs and Duties information.

How much is shipping to my country?

Booking An Appointment

How are the eyelash extensions performed?

What is the difference between silk and mink eyelash extensions?

Can I use an eyelash curler?

Can I use mascara on the eyelash extensions?

Are the extensions adhered to my skin?

How do I take care of my extensions?

How long do they last?

What is an eyelash lift?

How do I prep for the lash lift?

How is this treatment any different than a lash perm?

How long does the lash lift last?

Who is NOT a good candidate for a lash lift?​

24 Hour Policy

Late cancellations or changes

Early Arrivals

Late Arrivals

2 person max per room

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Deposits

Eyelash Services

Makeup Removal Charge

Relashes

Brow Tinting

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